Privacy Policy

SR Carehive Network is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal data when you use our website srcarehive.com and the SERECHI app by SR CareHive Pvt. Ltd.

1. Information We Collect

Personal Identifiable Information (PII): name, email address, phone number, address when you register or provide feedback.

Health-related Information: if you share details relevant to caregiving or chronic conditions (only if voluntary).

Payment Information: processed via Razorpay (we do not store full card/UPI details).

Usage Data: how you use the Site, pages visited, links clicked.

Cookies & Tracking: to improve Site experience and performance.

2. How We Use Information

  • Provide, maintain, and improve our services.
  • Process payments and fulfill your requests.
  • Communicate with you: updates, newsletters, support.
  • Ensure security, prevent fraud, misuse.
  • Analyze Site traffic, usage patterns for enhancement.

3. Sharing & Disclosure

  • Razorpay (for payment processing).
  • Service providers engaged by us (hosting, analytics etc.).
  • Legal authorities if required by law.
  • Other third parties only with your consent or as needed to deliver the services.

4. Data Security

We implement reasonable technical and organizational measures to protect your data (e.g., encryption, secure servers). However, no method is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described in this Policy or as required by law. If you request deletion, we will remove your data except where retention is legally required.

6. Your Rights

  • Accessing your personal data.
  • Correcting inaccurate data.
  • Deleting your data.
  • Restricting or objecting to certain processing.
  • Withdrawing consent where applicable.

7. Children's Privacy

Our services are not intended for minors under age 18. We do not knowingly collect personal data from children. If you believe we have done so, please contact us to remove it.

8. International Transfers

If data is transferred across borders, we ensure that appropriate protections are in place (standard contractual clauses, etc.).

9. Changes to This Policy

We may update this Privacy Policy occasionally. The revised version will be posted with a new Effective Date. Your continued use after changes implies your acceptance.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, reach us at: contact@srcarehive.com